Privacy Policy
Effective date: July 2026
The Engine Room – Performance Labs (“Engine Room”, “we”, “us” or “our”) respects your privacy and handles personal information in accordance with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).
Information we collect
Depending on how you interact with us, we may collect:
Your name, email address, phone number and date of birth.
Booking, payment and communication details.
Health and fitness information, including medical history, injuries, medications, exercise history and testing suitability.
Performance information, including heart rate, blood lactate, speed, pace, training zones and test results.
Website information such as your IP address, browser information and cookies.
Competition entries and marketing preferences.
We do not directly store complete payment card details. Payments are processed through our payment providers.
How we collect information
We generally collect information directly from you through our website, booking system, intake and consent forms, emails, consultations and performance testing. Information may also be provided by a parent, guardian, referring professional or another authorised person.
Why we collect information
We collect and use information to:
Administer competitions and contact winners.
Manage bookings, payments and enquiries.
Assess whether testing is appropriate and safe.
Conduct performance testing and prepare reports and recommendations.
Provide follow-up consultations and customer support.
Maintain business, insurance and legal records.
Improve our services and website.
Send updates or marketing where you have provided permission.
You can unsubscribe from marketing communications at any time.
Disclosure of information
We may disclose information when reasonably necessary to:
Technology and service providers supporting our website, forms, email, bookings, payments, file storage and video consultations, including Squarespace, Square and Google.
Health professionals or other authorised people when you have provided consent.
Insurers, professional advisers, regulators or authorities when required or permitted by law.
Respond to a serious threat to someone’s health or safety.
We do not sell personal or health information.
Some service providers may process or store information outside Australia, including in the United States or other countries in which they operate. Their handling of information is governed by their respective privacy policies and applicable laws.
Storage and security
We take reasonable steps to protect personal and health information from loss, misuse, interference and unauthorised access, modification or disclosure. Information may be stored electronically through secure third-party systems.
We retain information only for as long as reasonably necessary for providing our services and meeting professional, insurance and legal obligations. Information that is no longer required will be securely deleted or de-identified where practicable.
Access and correction
You may request access to the personal information we hold about you or ask us to correct inaccurate or outdated information. We may need to verify your identity before completing a request.
Privacy complaints
If you have a privacy concern or complaint, contact us using the email address below. We will review the matter and respond within a reasonable period.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner at www.oaic.gov.au.
Cookies
Our website may use cookies and similar technologies to operate properly, understand website usage and improve the visitor experience. You can manage cookies through your browser settings.
Changes to this policy
We may update this policy when our services or privacy practices change. The current version will be published on our website with its effective date.
Contact
The Engine Room – Performance Labs
Email: engineroomlabs@gmail.com